Privacy Policy

TENOHOST, a company of Turtlecap Technology, is concerned about its clients' privacy. TENOHOST is a cloud and app hosting company that also provides a variety of other related products and services.

Thank you for choosing to be a part of the TENOHOST community ("Company," "we," "us," "our"). We just collect the minimum amount of information about you necessary to provide you with a pleasant service. Your privacy is important to us. We are dedicated to safeguarding your personal information and your right to privacy.

This policy outlines the types of information we gather and how we utilise it.

We hope you will take the time to read this policy carefully so that you will understand what we do with the data we collect.

If you have any more concerns or require additional information about our Privacy Policy, please contact us using the email address or phone number listed on our website.


By using our website, you consent to our Privacy Policy and accept our terms. Before consenting to our terms and conditions, we recommend that you read and evaluate them thoroughly.

What information we collect, how we gather and why

We gather and use personal information solely as needed to deliver our products and services, as well as to communicate with you about them (collectively, our "Services").

Your personal information may include:

Your name

Your address

Your phone number

Your date of birth

Your email address

Billing and payment information

Other data collected that could directly or indirectly identify you.

When you visit the Site, certain information is collected automatically like information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Furthermore, when you explore the website, we gather information about the individual web pages or packages that you view, what websites or search terms led you to the Site, and how you interact with the Site.

Major personal information is directly collected from you when you create/register an account, request support, fill up a contact/query form, and participate in any events/activities.

We use the gathered information in various ways, including to:

Provide, operate, and maintain our website

To Register Domain

Improve, personalize, and expand our website

Understand and analyze how you use our website

Develop new services, features, and functionality

Communicate with you, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

Fulfil any orders placed through the website

Screen orders for finding and preventing potential risk or fraudulent activities

Send you emails

We collect your name, mobile number, password and email id while registering you as a user. These details are required to identify you as a unique user in order to offer you hassle free services.

  • We collect your name, mobile number, password and email id while registering you as a user. These details are required to identify you as a unique user in order to offer you hassle free services.
  • We collect your previous purchase details, your package browsing details, price slab of your purchased package, your geographical location to make informed choices on your future purchases and also to remind you about subscription plans.
  • We also collect your feedback and ratings provided by you to improve our service offerings.
  • We collect your mobile OS type and device ID to uniquely identify your device in order to send you relevant push notifications. This is absolutely for user’s/customer’s safety.
  • Security Precautions

    We maintain a wide range of physical and electronic protections to safeguard your data and information. We provide a secure server whenever you visit our website. Once your information is in our possession, we adhere to our security guidelines to prevent any unauthorized access. However, when using the Platform, users accept the security implications inherent in data transmission over the Internet and the World Wide Web which cannot always be guaranteed as completely safe, and therefore, there would always remain some inherent risks to you. Users are responsible for ensuring the security of their account's login and password records.


    TENOHOST, like any other website, uses 'cookies.' These cookies are used to save information such as visitor preferences and the pages of the website they browsed or visited. By tailoring our web page content based on visitors' browser type and/or other information, we can improve the users' experience.

    Overall, cookies assist us in providing a better website to you by allowing us to track which pages you find relevant and useful and which you do not. A cookie does not allow us access to your computer or any information about you other than the information you choose to contribute.

    You have the option of accepting or declining cookies. This, however, may hinder you from taking full advantage of the opportunity.

    Supplemented Data

    Supplemental information about you may be received from other sources, such as public databases, social media platforms, or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you to update, expand, and analyse the accuracy of our records, assess the qualifications of a candidate for employment, identify new customers, and provide products and services that may be of interest to you. If you supply us with personal information about others, or if others provide us with personal information about you, we will only use it for the purpose for which it was given to us.

    Links to Third Party Services

    We occasionally enter into contracts with carefully selected third parties to assist us in providing services to you (such as, providing customer service, fraud detection, or access to advertising assets, as well as providing us with information technology and storage services) or to assist us in our marketing and advertising activities (including providing us with analytic information and search engine optimization services). Our agreements with these third parties forbid them from using your personal information for any purpose other than that for which it was shared.

    Our website may contain links to third-party websites that are related to ours. When you click on the link and leave our website, you will be transported to other websites or applications that are controlled by third parties and over which TENOHOST has no control. As a result, we are not responsible for the privacy policies of these third-party websites or applications, and we are not bound to keep the personal information you provide when visiting these websites/applications secure. As a result, we encourage that you read and examine the privacy policies of these websites/applications before disclosing any personal information.

    TENOHOST's Privacy Policy does not apply to other advertising or websites.
    As a result, we advise you to read the Privacy Policies of these websites.

    Advertising Partners Privacy Policies

    In their advertisements and links on TENOHOST, third-party ad servers or ad networks use technologies like cookies, JavaScript, or Web Beacons, which are delivered directly to users' browsers. Your IP address is immediately sent to them when this happens. These technologies are used by advertisers to evaluate the effectiveness of their advertising campaigns and/or to customise the advertising content you see on websites you visit.

    It's vital to remember that TENOHOST has no control or access to these third-party cookies.

    Retention And Deletion

    TENOHOST keeps your personal information for as long as it's required to perform our services and meet our legal requirements. We will ensure that your personal information is safely erased when it is no longer required.

    Your personal information may include:

    If you don't want us to use your personal information any longer, you can request that we delete it and deactivate your TENOHOST account.

    We will retain the following data after you deactivate your Account for the purposes of complying with applicable legal requirements (such as tax, accounting, legal reporting, AML, and other) for as long as we are legally required to do so:

  • A profile with de-personalised information such as purchased services, login information, payment information, and so on (we'll change your email to user@deleted.com and delete your name, surname, and contact information).
    Please note that in such instances (i.e., after the cancellation of your TENOHOST Account), we may keep some of your personal information.
  • As long as it is required for our legitimate business objectives, such as fraud detection and prevention and safety enhancement.
  • If TENOHOST suspends your Account for safety reasons, we may save certain information from that TENOHOST Account to prevent that User from registering a new Account in the future;
  • The extent necessary to comply with our legal obligations. TENOHOST may keep some of your information for tax, legal reporting and auditing obligations;
  • Forum posts or other publicly viewable information may be publicly available on the TENOHOST Platform after your TENOHOST Account is deleted, for tax, legal reporting, and auditing purposes. However, you will no longer be credited with such information. Furthermore, some copies of your data (such as log records) may stay in our database.
  • To resolve disputes;
  • To enforce our agreements and/or pursue or protect our legitimate interests;
  • Residual copies of your personal information may not be removed from our backup systems for a limited period of time, as we protect TENOHOST Platform from accidental or malicious loss and destruction;
  • Domain name registration data - at the time of writing this Policy, in order to register a domain, we are asked to provide personal information about the owner of the domain.
  • Change to Privacy Policy

    This Privacy Policy may be updated from time to time. Any changes to our Privacy Policy would be promptly reflected in the updated Privacy Policy. We recommend that you revisit our Privacy Policy page from time to time to keep track of any changes and therefore stay informed.